JVG Sound will honour the warranty provided by the manufacturer provided it is within the specifications stated and product used as intended as described in sales and warranty documents.

If you require repairs on non-warranty equipment, contact us via admin@jvgsound.com.au

Warranties and repairs will be completed as efficiently as possible, please be aware parts can be out of stock and or be sourced and supplied from overseas which can delay the process.

SERVICES WARRANTY

Our services come with guarantees that cannot be excluded under the Australian Consumer Law.  For major failures with the service, you are entitled:

• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.

GOODS COMBINED WITH SERVICES WARRANTY

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.  For major failures with the service, you are entitled:

• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods.  If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time.  If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.  You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.