Terms and Conditions Pop Up

Hereunder referred to as “JVG”

A. Any problem found by a client after JVG staff or appointed sub-contractors have left any job site must be reported in writing to JVG within 24 hours of the job being completed and signed by the client to acknowledge job is completed.

Please refer to admin@jvgsound.com.au

B. COD means payment by cash, EFTPOS or credit card on the date work is carried out and must be paid to a JVG representative on the day of the job’s completion. A JVG representative can issue a temporary invoice on the spot and a company invoice will be posted by JVG accounts department on the next working day.

COD applies in all instances where the customer does not have an authorised 14-day JVG trading account. Credit card fees will apply to credit card payments.

For those holding a credit facility with JVG, please note the following terms: all invoices are 14 days from the date the job is undertaken, and all late payments will incur 3% penalty interest fee, accrued daily.

C. Extra expenses chargeable:

Hardware, sundries, consumables, car parking, working platforms and daily allowances are all charged out.

D. JVG acknowledges its commitment; responsibility and warranty with any install and or repair work it, or its appointed sub-contractors, undertake on its behalf.

JVG warrants installations for 12 months.

All warranty work is “back to base” i.e. if JVG had to remove and reinstall any warranty items, this cost will be on-charged to the goods owner. If freighting warranty items to and from the JVG office this will also be at the cost of the owner.

All product warranty is as per the product manufacturer’s terms and provided the product has been used for the purpose it was intended for.

All JVG staff and/or sub-contractors are highly skilled professionals in their field and comply with the JVG work practice standards and work method statements.

Please note that JVG warranty terms and conditions apply in all instances.

Due to job specific scope of works, Schedule A – Exclusions & Warranty Terms are available upon request to admin@jvgsound.com.au / 07 5599 1222.*

E. Travel time will be charged and is chargeable to all jobs and in all circumstances including venue repairs, call outs and installations.

F. JVG business hours and rate terms are as follows (per technician, per day):



Rate Terms

Normal Hours

6am to 6pm Monday – Friday

(excluding Public Holidays)

First 8 hours – normal rates

8 to 10 hours – time and a half

10 to 12 hours – double time

Night Hours

6pm to 6am Monday – Friday (night works not available weekends or Public Holidays)

Double time

Public Holidays

All recognised Public Holidays including those that fall on a weekend

Double time and a half for travel, fault finding and repair time


12:01am Saturday to 12am Sunday

Time and a half


12:01am Sunday to 6am Monday (except for any Mondays which are public holidays)

Double time

Phone and Text Support

Charged in 15-minute increments, per the applicable hours and their corresponding rate terms as outlined in this table above and the technician hourly rates table in item J.


All charges will be passed on to the client, including already quoted jobs, should circumstances change and require or request JVG technicians to work over quoted hours for any reason, including delays caused by other trades.  All quotes, unless specified, are quoted for normal hours between 6am and 6pm Monday – Friday only.

NOTE: We do not open for business or attend callouts on Christmas Day, Boxing Day, Good Friday or Labour Day. Any callouts logged on these days will be carried over and attended to the next working day.  Please note our 24-hour emergency breakdown support line is only available over holiday closure periods (Christmas and Easter) to existing clients for EMERGENCY breakdowns only. All requests for assistance/attendance to site must be submitted in writing to admin@jvgsound.com.au and if your venue issues purchase orders, a company purchase order number must be included in your written request.

G. JVG will not be held liable or responsible for any loss of income or consequential loss or loss of profit from the breakdown of audio, sound, lighting, security and alarm systems caused by the following, but not limited to: electrical failure including a surge or spike; interference by any unauthorised persons other than a nominated JVG representative; vermin/insect infestations; smoke, fire or water damage including spilled liquids; storm damage, earth quakes, humidity, salt air corrosion, gradual deterioration including wear and tear, rust corrosion, accidental damage caused by or as a consequence of building work, Union holidays/strikes; renovations; war or acts of terrorism; force majeure (unforeseen circumstances that prevent JVG from fulfilling its obligations). These form a part of the comprehensive JVG terms and conditions and exclusions.

H. All or any items removed from premises by JVG (other than those under JVG warranty) for repair will be covered by the client under their business content insurance, JVG does not undertake to insure goods belonging to other persons at any time.

I. If in good faith JVG arranges to replace any item by way of hire/loan or contra to any person/venue whilst this person/venue’s goods are with JVG for repair, then these JVG goods will be the responsibility of the venue/person. This includes any JVG goods stolen or damaged during this loan/hire or contra time. All such incidents will be reportable to the police and covered by the person/venue’s insurance policy and a claim made on behalf of JVG accordingly.

J. Technician Hourly Rates (the following applies to all work including quoted jobs, existing and new clients):

JVG Technician

$110.00 per hour ex GST

JVG Programming

$160.00 per hour ex GST

Bench Technician

$110.00 per hour ex GST

NOTE: See item F. for complete breakdown of how rates are charged for normal hours and out of hours. Applicable from 1/2/2020.

K. Call Out Fees:

Coolangatta / Tweed

$90.00 ex GST

Gold Coast

$100.00 ex GST

Brisbane / Byron Bay

$110.00 ex GST

Northern / North Eastern Brisbane

$120.00 ex GST

*JVG Sound Lighting & Visual’s Terms & Conditions, Schedule A – Exclusions & Warranty Terms & Pricing (Rates) can change at any time without prior notice.


Please note: JVG Sound Lighting & Visual’s hire department is located in Tweed Heads and only services surrounding areas (Northern NSW and Gold Coast).  


  • A 50% deposit is required on acceptance of the quote and once an invoice is issued.
  • Full payment is required, and funds must be cleared in the bank, 48 hrs prior to hire pick up/set up.
  • 50% of the invoice will be refunded for cancellations for any reason, including inclement weather, provided JVG Sound Lighting & Visual receives notice of the cancellation in writing more than 24 hrs prior to hire pick up/set up.
  • However, if a cancellation falls within the immediate 24 hr period prior to hire pick up/set up then this refund is revoked and payment in full will be withheld to cover the costs associated and in advance for hire preparation and staff rosters.
  • All cancellations are required in writing.


  • In all instances the client will be required to provide a licence and/or proof of ID showing a current address and a credit card to be copied and held until the hire is returned to JVG Sound Lighting & Visual in full and in the same condition. All personal information will be destroyed after hire.
  • Time of collection and time of drop back is vital. Penalties and additional charges will occur for late drop offs.
  • Hire equipment can be heavy and bulky and on some occasions, cased in road cases. Clients are to bring an appropriately sized vehicle for collect and people to assist with lifting equipment into their vehicle.
  • It is the client’s responsibility to load their own vehicle and JVG Sound Lighting & Visual does not take any responsibility for any damage that may occur while loading.
  • The client must have the ability to use stairs to complete admin requirements at time of pick up. Should the client have a disability preventing stair access, please advise at the time of booking and our staff will be happy to assist and accommodate.
  • The client must have the ability to set up and use the hire equipment to prevent damages and accidents from occurring.

Please contact JVG Sound on 07 5599 1222 or via email to admin@jvgsound.com.au for full Hire Terms & Conditions or see the ‘RESOURCES’ tab on our website.

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